Looking for support? You can submit a service request via email or by phone. If you are a managed client you may also utilize our Self Service Portal.

Before launching a Remote Support Connection ensure you have spoken with a member of our support team.

Submit a service request via Email:

Speak with a Service Coordinator:
Local: 413-584-4274 | Toll Free: 800-584-4279



Windows Apple Self Service
Remote Support Remote Support Portal Access

Our office hours are Monday through Friday, 8:30am to 5:00pm (excluding holidays), but our service request system never sleeps!

We are very happy with the service we receive from IBS; they respond quickly and we appreciate that.
Robin Parker, Schmidt and Sikes, P.C.


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