Administration

Dave DelVecchio - President - x301

A 1992 graduate of the University of Central Florida, Dave is responsible for the strategic direction of IBS. An IBS employee since 1994, Dave's management experience helps provide IBS a clear vision and singular purpose. Dave has completed technical and sales training from HP, Microsoft, Symantec, Novell, 3Com, and Compaq, among others. Dave was named to the 2008 class of the Business West Forty Under 40, recognizing young business and community leaders of Western Massachusetts.  In addition, Dave serves on the Board of Directors for the Greater Easthampton Chamber of Commerce, as well as a founding member of the Board of Directors for A Regional Chamber for Hampshire County. Email Dave at ddelvecchio@for-ibs.com.

Brian Scanlon - Vice President & Treasurer - x302

A 1990 graduate of the University of Massachusetts, Brian joined IBS in 1996 as part of our software development team. After spending several years traveling to install and support IBS-developed software, Brian transitioned his ample experience in business analysis and application development to an internal role where he is responsible for financial soundness and HR compliance at IBS. Email Brian at bscanlon@for-ibs.com.

Rich Holmes - General Manager - x315

Rich joined IBS in 2004, working with both our banking and SMB clients in the implementation and support of advanced solutions. Rich currently serves as General Manager, including solutions design as well as the tactical oversight of sales, operations, and technical services. Rich holds CompTIA A+ and Network+ certifications, is a Microsoft Certified Systems Engineer (MCP, MCSA, and MCSE), a Microsoft Certified IT Professional: Server Administrator, a Certified Double-Take Professional, a Marathon everRun Certified Administrator, a Citrix Certified Administrator in XenApp 4.0, Access Gateway Advanced 4.5, and XenServer Enterprise Edition 5, a Symantec Technical Specialist, an ASP - HP Enterprise Solutions, and is GFI Product Certified.

Client Relations

Traci Hennessey - Client Relationship Manager - x304

Traci joined IBS in 2005, bringing to IBS over fifteen years experience in technology and telephony administration, support, training, and consulting. Traci is a Microsoft Certified Professional in Licensing Solutions, a Symantec Certified SMB Specialist and Sales Professional, a VMware Sales Professional, a Citrix Certified Sales Professional, and is GFI Sales Certified. A graduate of Western New England College, Traci is vital link between our clients and our technical and operations staff, managing sales processes, procurement processes, and vendor relationships.

Seth Fleischmann - Customer Service Representative - x303

Joining the IBS team in 2004, Seth is responsible for coordinating and generating quotes for materials and projects. Seth brought to IBS over six years experience as a sales and service representative and has received pre-sales training from Microsoft, HP, and others, and holds Citrix Certified Sales Professional (CCSP) certification for Server Virtualization, and Microsoft Sales Specialist (MSS) designation for Virtualization.

Shaun Mullaly - Operations Coordinator - x305

IBS welcomed Shaun to our team in 2007. Shaun came to IBS after having worked as Office Manager and Bookkeeper at a local motorcycle dealership for over ten years. At IBS, Shaun coordinates our Accounts Receivables, materials procurement, and oversees inventory control.

Support Services

Sean Benoit - Technical Services Manager - x312

Sean has been with IBS since 2001 and currently serves as our Technical Services Manager.  In this role, Sean focuses on streamlining services conducted by IBS staff for efficiency and effectiveness. Sean currently holds Microsoft Certified Systems Engineer (MCP, MCSA, and MCSE) certification, is a MCTS in SharePoint, a MCPS in Small Business Server, is a Symantec Technical Specialist, a Certified Double-Take Professional, a VMware VSP, and is GFI Product Certified. Sean's expertise in the small business environment, rapport with clients, and attention to detail are key to his success.

Eric Kerkhoff - Call Center Supervisor - x325

Eric joined IBS is 2008 as an Operations Analyst, coordinating and planning schedules and projects, and defining operational processes.  Eric now serves as our Call Center Supervisor, monitoring remote client support services, successful service call dispatch and remediation, and project scheduling.  Eric came to IBS after serving three years as a Network Administrator for a local manufacturing company, and is a former Tier 3 Support Resource at a regional ISP. Eric also serves as a valuable technical resource for remote support as he holds CompTIA Network+ and Security+ certifications, and is a Microsoft Certified Systems Administrator.

Scott Seifel - Field Services Manager - x310

A 1991 graduate of the University of Massachusetts, Scott is our Field Services Manager, responsible for working with his team to address client support needs via on-site services.   An IBS employee since 1998, Scott is a Microsoft Certified Professional, a Symantec Technical Specialist, a Fortinet Certified Network Security Professional, is GFI Product Certified, and has held the Cisco Certified Network Associate certification.

Josh Churchill - Network Engineer - x319

Joining IBS in 2008, Josh brought to IBS over three years experience as a computer support specialist at a 250-user regional hospital where he managed a LAN featuring Windows 2003 servers, 2000/XP workstations and all associated hardware, and provided desktop support to hospital staff. Josh holds CompTIA A+, Network+, and Security+ certifications, is a Microsoft Certified Systems Engineer (MCP, MCSA, and MCSE), a Symantec Technical Specialist in Backup Exec and Backup Exec System Recovery, an HP AIS in ProCurve Networking, a Fortinet Certified Network Security Administrator, and has held the Cisco Certified Network Associate certification.

Ben Scoble - Network Engineer - x307

A 1995 graduate of Porter and Chester Institute with a concentration on Electronics and Electronic theory, Ben has been with IBS since 1996. Ben currently holds Microsoft Certified Systems Engineer (MCP, MCSA, and MCSE) certification, is a Microsoft Certified Technology Specialist (MCTS) in Applications Infrastructure: Configuration and Active Directory: Configuration, has successfully completed HP LaserJet service training, is A+ certified in core hardware and operating systems technologies, a Symantec Technical Specialist in SEP and Backup Exec, a Certified Double-Take Professional, a Certified Novell Administrator, and a VMware Technical Sales Professional.

Jason Crews - Technician - x308

Well versed in PC technology, Jason has been with IBS since 1997. Jason is a Symantec Technical Specialist (STS) in Backup Exec and has successfully completed service training on HP LaserJet printers and Craden passbook printers, a specialty printer used in the banking industry. He is also very proficient in all Microsoft desktop operating systems and many niche banking applications

Glenn Stedman - Technician - x311

Bringing to IBS 10 years of experience on PC-compatible point-of sale systems, Glenn joined IBS in 2000. Glenn is a MCTS in Windows Vista, is an HP/Compaq Accredited Platform Specialist (APS), a Dell Associate DCSE for Desktops, Workstations, and Portables, and is A+ certified. Glenn also excels at the service and maintenance of laser, inkjet, and dot-matrix printers, and Craden passbook printers.

Jason Leja - Technician - x313

Jason joined IBS in 2001 with over three years experience in PC troubleshooting and customer service. Jason works closely with many small business clients in developing long-range technology plans, providing implementation and support services, and coordinating with third party vendors. Jason is a Symantec Technical Specialist (STS), is certified on multiple Zenith backup products, and has successfully completed training on Microsoft Windows 2003 Small Business Server.

Tim Parsons - Technician - x314

Tim joined IBS in 2002 with over seven years experience in PC troubleshooting and customer service. Well versed in supporting both our small business and banking clients, Tim is a Microsoft Certified Professional (MCP) in Small Business Server 2003, a Microsoft Certified Technology Specialist (MCTS) in Microsoft Windows Vista: Configuration, a Symantec Technical Specialist (STS) in SEP, an Apple Certified Desktop Technician, Apple Certified Portable Technician, an Apple Certified Help Desk Specialist, and an Apple Certified Support Professional 10.6, and has completed coursework in the Network Technology program at Porter and Chester Institute.

Deb Zeigler - Technician - x320

Deb joined IBS in 2008 bringing over fifteen years experience in computer field services, serving as the Lead Service Technician, Technical Manager, and Director of Support for two area IT service companies. Deb has been an Apple Authorized Service Technician, is a Certified SonicWall Security Administrator (CSSA), a Microsoft Certified Professional (MCP) and has ample experience in network planning, administration, maintenance, monitoring, systems implementation and support.

Bill Dean - Technician - x306

A 2009 graduate of the University of Massachusetts with a degree in Computer Science, Bill joined IBS in 2010 as a dedicated remote support, help-desk technician. Bill is CompTIA A+ certified, and has ample work experience with computer building, implementation, maintenance, monitoring, troubleshooting, and support.

Jon Fruge - Technician - x322

Jon joined IBS in late 2011 as a Remote Services Technician. Jon came to us having previously served as a Field Service Technician for three years for a service provider in Connecticut that specialized in the support of dental practices, as well as having been the internal IT resource for a television station in Louisiana.  Jon is CompTIA A+ certified.

Kurt Poudrier - Customer Service Representative / Dispatch - x321

Kurt joined IBS part-time in late 2011 as a Dispatcher in our call center operations team, coordinating and scheduling technicians for service requests and projects. Kurt joined IBS after three years of military service and fifteen years in materials handling and quality assurance working with a major regional wholesale distributor.

Implementation Services

Jeremy Redmond - Project Manager - x316

Jeremy joined IBS in 2005 with extensive experience in supporting clients running Microsoft Exchange Server and related compression and archival software. Jeremy currently serves as a Project Manager, coordinating project teams to keep projects on-time and within budget, as well and managing Innovative Cloud initiatives such as Innovative Cloud Exchange (ICE) and the Innovative Backup and Recovery Solution (BRS).  Jeremy holds CompTIA A+, Network+, Server+, and Security+ certifications, is a Microsoft Certified Systems Engineer (MCP, MCSA, and MCSE) with a specialization in Exchange 2003 Messaging, a MCTS in Windows Vista, Windows 7, Windows Server 2008 - Client Virtualization, System Center Virtual Machine Manager 2008, and Exchange 2007 and 2010 configuration, a MCITP: Enterprise Administrator (MCITP:SA, MCITP:EA), a VMWare Certified Professional, a Certified Double-Take Professional, a Marathon everRun Certified Administrator, a Marathon everRun Certified Systems Architect, a Symantec Technical Specialist in Enterprise Vault and Backup Exec, a Citrix Certified Administrator for Citrix XenServer Enterprise Edition and XenDesktop, and is GFI Product Certified.

Mike Ross - Network Engineer - x317

Joining the IBS team in early 2007, Mike began at IBS by serving in an Operational capacity, helping to coordinate vendor management, inventory control, and in-house repairs. By late 2007, had graduated to a member of our field services team, providing support to both financial and SMB clients. Mike is CompTIA A+ certified, is a Microsoft Certified Systems Engineer (MCP, MCTS, MCSA, MCSE), a Microsoft Certified Technology Specialist (MCTS) in Windows 7 Configuration, Windows Server 2008 - Desktop Virtualization, Server Virtualization, and System Center Virtual Machine Manager 2008, a Microsoft MCITP: Enterprise Administrator (MCITP:SA, MCITP:EA), and a Citrix Certified Administrator for Citrix XenDesktop and XenServer.

Mike Lareau - Network Engineer - x318

Mike joined IBS in 2010 after serving six years as the Senior Systems Engineer for a local municipality supporting an infrastructure of 250-users and 15 servers. Mike is CompTIA Network+ certified, a Microsoft Certified Systems Engineer (MCP, MCSA, and MCSE), a Microsoft MCITP: Enterprise Administrator (MCITP:SA, MCITP:EA), a Fortinet Certified Network Security Administrator, and is currently enrolled at a local university working toward earning a degree in computer security.  Mike has also held the Cisco Certified Network Associate certification.