Banking Expertise
Community banks and credit unions require special levels of service and commitment. We custom tailor our service agreements to complement the level of support required by each individual institution. Whether IBS is augmenting the talents of internal IT personnel, or working as the entire IT resource for a particular institution, IBS provides the knowledge base of a fully-staffed in-house department for a fraction of the cost. By outsourcing implementation and support to IBS, continuing education costs, vacations, insurances, and additional benefits and overhead costs are avoided while internal personnel can focus on vendor management, project management, compliance, and security.
Teller Line Solutions
Specializing in the unique needs of the banking industry, IBS has extensive experience in the installation of space-saving small form factor PC designs for the teller line. In addition, IBS offers Craden passbook printers, Addmaster receipt printers, and MICR laser printers from Source Technologies.
Branch Installations and Conversions
Our technicians perform installation and maintenance services for a numerous banking clients throughout the northeast. Because of our track record of successful rollouts of banking networks, we have been contracted for bank conversion in select areas nation-wide. At IBS, we have the skill and experience required for any community banking project.
Business Continuity Planning and Disaster Recovery Planning
Started as a result of our extensive experience with aiding our clients with Y2k preparedness planning, BCP and DR services are also available through IBS. At IBS, we have the advantage of working with many institutions which utilize differing platforms and data centers. This diverse exposure allows us to incorporate the experience and recovery objectives of many banking professionals into every plan.
We realize that the banking industry, more than most other industries, must be prepared in the event of any emergency. Through our many years of service to community banks, we understand the concerns with regard to the continuance of service to your customers under the most dire circumstance. To this end, IBS has worked closely with many of our banking clients to develop comprehensive disaster recovery plans.
From plan inception and design to the development of specialized software which would allow teller transactions to be performed off-line to backup file servers maintained and stored at the IBS offices, we have the experience you require and the customer dedication you need.
Required components of a comprehensive disaster recovery plan include:
- Risk Assessment and Management
- Business Continuity Planning
- Critical System Identification
- Backup/Restore Procedures
- Manpower Requirements and Vendor Commitments
- TESTING, TESTING, TESTING
IBS benefits our bank by providing a single vendor solution for a wide variety of technology services ranging from network design and implementation to printer and equipment repair. Their broad range of service and expertise is difficult to find in a single technology company. Whether we're purchasing hardware, upgrading a server, managing software licenses, replacing a hard drive, or simply moving computers, IBS is able to provide insight and support to meet our needs. - Matt Shaw - Mayflower Bank